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Privacy Policy

This Privacy Policy explains how Findcom (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use the Findcom mobile application and related services (“Service”).

BY USING THE SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THIS PRIVACY POLICY AND THAT YOU ARE OVER 16 YEARS OF AGE (OR YOUR PARENT/GUARDIAN HAS AGREED ON YOUR BEHALF). If you do not agree, please stop using the Service and contact us to request deletion of your account and data.

1. Personal Data We Collect

1.1 Data You Provide

We collect information you voluntarily provide when using the Service, including: first name, last name, phone number, email, and address details. If posting certain types of products (e.g., cloths), we may require additional verification such as an ID document.

If you post personal information in your product, you acknowledge it becomes publicly visible (e.g., phone number, location). Please be cautious when sharing personal data publicly.

1.2 Device & Automatically Collected Data

We collect device and usage information including: device model, OS version, hardware identifiers, interaction logs, and how often you use the Service.

2. Data Protection Principles

We ensure personal data is:

  • processed for lawful and legitimate purposes;
  • accurate and handled with respect for human dignity;
  • stored only for as long as reasonably required;
  • protected from unauthorized access, theft, and cyber attacks.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Service delivery: enabling app functionality and resolving technical issues.
  • Personalization: customizing your experience and content.
  • Customer support: responding to your requests and managing your account.
  • Communication: sending notifications about messages or activity.
  • Marketing: sending offers and updates about Findcom.
  • Fraud prevention: enforcing our Terms and detecting suspicious behavior.
  • Legal compliance: responding to lawful data requests.
  • Payments: processing paid services through trusted partners.

4. Legal Bases for Processing

We process your data under:

  • Your consent;
  • Performance of our contract with you;
  • Legitimate interests (e.g., improving services, preventing fraud);
  • Legal obligations.

5. Sharing Your Data

5.1 Service Providers

We share data with trusted partners such as:

  • Cloud storage providers Firebase

5.2 Law Enforcement

We may share data when required by law, court orders, or to protect our rights, users, or property.

6. Data Breach Protocol

If a breach occurs, we will notify relevant authorities and affected users when required by law, and take corrective actions immediately.

7. No Limitation Clause

We take full responsibility for complying with the principles outlined in this Privacy Policy.

8. Your Rights

  • Access and update your personal data.
  • Request deletion of your data by emailing support@novrich.info.
  • Object to automated decisions or account blocking.

9. Policy Updates

We may update this Privacy Policy periodically. Continued use of the Service means you accept the updated version.

10. Data Retention

We keep your data only as long as needed to provide the Service or comply with legal obligations. Certain hashed or verification data may be retained to prevent fraudulent activities.

11. Contact Us

For any questions regarding this Privacy Policy, please contact us at: support@novrich.info

Effective Date: 5 May 2024